More Service
Chatbot

Chatbot an integrated digital colleague you can count on 24/7

Is chatbot a hype or a valuable feature that offers comprehensive service 24/7?
 
The crucial part is the information it gets, and the integrations it has with the other services provided. We have made that easy for our Customers.
End users may only deal with the chatbot when ordering, reporting incorrectly, obtaining information about services offered, obtaining personal status, changing passwords, or seeking information and self-help articles.
 
In More Service, the chatbot retrieves information from one common knowledge database, which is also used for regular self-help articles and information searches.
 
This means that Customers of More Service can maintain one knowledge database and automatically distribute the information in all channels the end user wants to use.
 
Put another way, our Customers don’t have to work differently or do extra work to provide a chatbot that delivers a range of useful services to end users – now.
 
When ordering, the service takes the dialogue from the order forms and collects the necessary information through questions to the end user.
 
Error reporting is done by asking the chatbot for a few details, before the end user simply describes the error or the request for support.
Information about services only requires that the services offered are defined in a service directory with corresponding description of the services.
 
The status of own cases is given by the solution through a flexible search for end-user incidents in More Service.
 
Changing passwords is done quickly and easily in a secure way from the solution.
 
Searching for useful information or self-help articles is done in natural chatbot dialogue, with a look at the knowledge database. And if at some point the chatbot does not respond, it will offer to pass the customer on to chat with a human colleague, if it is desirable to offer chat.
 
More Service is using Artificial intelligence (AI) to understand a lot of common dialogue around these services, which allows you as a Customer to start offering chatbot now.

Easy to use chatbot platform for business

Build in minutes

Build your custom AI chatbot in minutes. No technical skills needed.

Free 60 days trial

No credit card required.
No obligations.

Create your ChatBot

Build intelligent virtual assistants for your websites, facebook pages, and messaging apps.

Intuitive interface

Create your chatbot with ease by moving customizable elements over the scenario. Drag and drop responses and actions to compose the best conversational experience.

Ready-to-use templates

Launch your first chatbot in minutes using industry-oriented templates designed by professionals. Freely customize the conversation scenario, so it’s suited to your business needs.

Open API

Connect Chatbot to third-party apps using flexible webhooks and robust API. Get the flexibility and scalability that every developer needs.

Build your first chatbot today

Chatbot is a perfect tool for both automation experts and absolute beginners.

Scale up your customer service

Leave repetitive questions to chatbots so your team can focus on questions that require human touch. Connect chatbot with live chat for efficient customer service.

Integrate chatbot with your favorite tools

Connect the tools you already know and love using one-click integrations.

Never miss a chance to engage with your customers

Keep your business up and running 24/7/365.

Get the most out of AI chatbots

Create a bot that fully automates conversations at every stage of your marketing and sales funnel. Engage and convert visitors, and help your customers.

Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!

Contact us for a non-binding Chatbot offer

Frequently asked questions for Chatbot?

What is a chatbot?

A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent. Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test. The term “ChatterBot” was originally coined by Michael Mauldin (creator of the first Verbot) in 1994 to describe these conversational programs.

Chatbots are typically used in dialog systems for various purposes including customer service, request routing, or for information gathering. While some chatbot applications use extensive word-classification processes, Natural Language processors, and sophisticated AI, others simply scan for general keywords and generate responses using common phrases obtained from an associated library or database.

How do the chatbot learn?

The chatbot today are using artificial intelligence to learn the language and the questions. How to fill this solutions with information are the most difficult part.

In More Service we have integrated the chatbot with the servicedesk. In this way all the incidents that the agent (technician) solve, have the technician the ability to add to the knowledge base in this way the solution get more intelligent every time the agent add av new case to the knowledge base.

More Service has also a open API that allows the customers to link multiple sources of information to the solution.

How to maintain the chatbot

You have to define a strategi on how to use this solutions.
It is important to understand that the chatbot cannot answer all questions, you have to define what areas the solution should be able to support.

It must be clear what a chatbot can do, and it must do well. That is why it was important for us in More Service to define a number of tasks to help. With the customer in focus, we based on 6 so-called user stories.

A chatbot should have restrictions. Otherwise, one would have spent far too much time filling it with content that was little or not used. When the solution encounters its limitations, it is important that the customer or internal colleague is still taken care of in the best possible way. It is best done by the solution asking if it can put the matter and dialogue over to a human colleague on chat, phone or video call.

Many build a solution with their own knowledge database on the side of other daily work. Then it will be challenging to fill it with content, and one can end up with a hype and not the valuable resource that this solutions should be.
In More Service, the knowledge database in the solution is directly linked to Chatbot. So that through the operational daily solutions of cases in the service desk, the knowledge database is filled with knowledge. In this way, one expands the knowledge level of the chatbot through the daily operational tasks. This means that in the long term, automatic self-service services are built up.