With a simple click on the solution in the case, you can fill content in one knowledge database, and More Service uses the content smartly in different services.
Do you want to offer different services in the channels that different end users prefer?
With More Service you can offer valuable services in a professional way.
- Self-help articles for end users when registering cases
- Sharing of competences between agents
- Information for regular search
Concentrate on filling content in one knowledge database, and More Service uses the content smartly in different services.
This allows end-users to get their issues resolved immediately through self-help, while the pressure on support departments goes down. This allows agents to spend their time solving more complex issues and issues.
And the services are available to end users 24 hours a day every day.