More Service is tailor made for the IT department. The solution is designed by experienced operations consultants with over 20 years of experience in IT operations. Since 2005, the tool has been further developed in close collaboration with our customers on the basis of real needs in the operating organizations.
More service contributes to increased service levels and better efficiency for all types of businesses. The market’s first Enterprise solution that can be implemented with just 1 click.
Deliver exceptional IT service, fast
Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with More Service intuitive, codeless setup and configuration.
Take control of proactive maintenance
All routines and procedures are taken care of in More Service. This makes it easier for agents to complete tasks on time. For management, it will be far easier to follow up.
Get control of projects
Through powerful project management tools that are integrated with service desk. It becomes much easier to manage projects in parallel with ongoing operational tasks.
Get control of CMDB
Configuration Management Database or
system maps present a logical model of the company’s infrastructure to give it more control over the environment and to facilitate decision-making processes.
Add a service directory, system directory, hardware, software etc. to the System Map and you get a unique overview of how services and infrastructure are interconnected and in what ways the different objects are interdependent.
Get control of Inventory
Get full control of your inventory More Service its inventory module.
Create a sustainable management of your IT lifecycle. Get full control over the prolongation of equipment and an overview of where all the equipment is at any given time and which user uses the equipment.
Easy interaction with end users
More service chatbot where users themselves can find help to find solution, chatbot does not find solution user will switch to chat with support personnel.
More service can receive and send information to social media and email, so more service becomes a central communication channel for all sources.
“We support users all over the world from Melbourne in the East to Seatle in the West, users have high demands on uptime and response, so it’s important to have a system that’s always up and running, More Service fully meets our needs ”.
Ronny Mølnvik, Aker ASA
Tailor your preferences
More service is designed to be flexible. The solution works right out of the box and can be customized with your preferences. Customize workflow, display window and templates exactly as you want them. More service has the flexibility to adapt to your support needs
Make smart decisions with your support
More service has a powerful reporting engine with pre-defined reports, enabling you to measure and improve your customer service. Measure how satisfied your customers are with your support and analyze your organization’s delivery through performance reports and dashboards
More service has everything an IT department needs
More service gives your IT department the need to support your customers in one place.
For more detailed information read more about the different parts of the solution here: