More Service
Problem
When problems should be solved in a more coordinated way with clear follow-up tasks.
Solve your organization’s problems in a coordinated and effective way. With clear follow-up tasks, problems that have been there for a long time are finally solved.
Solving problems systematically
Does your organization experience problems that are complex or have a major negative impact from time to time?
These can be problems that seem difficult to solve without a coordinated follow-up, and where clear follow-up tasks are defined.
In the More Service Problem, those involved in the work on the problem are guided through the process.
- Register the problem
- Analyze the problem
- Define tasks
- Inform related cases about temporary solution
- Describe how the problem is solved in its entirety
- Transfer problem to Change
- Evaluate
With More Service Problem you achieve efficient and coordinated problem solving, as well as overview of the problems that would have been solved.