More Service
Chatbot
Chatbot is an integrated digital colleague you can count on 24/7
More Service
Is chatbot a hype? Or is it a valuable feature that offers comprehensive service 24/7?
The crucial part is the information it gets. And the integrations it has with the other services provided. We have made that easy for our customers with our API.
When to use More Service Chatbot
End users have dialogue with the chatbot when ordering. Also for error reporting, and when they ask for information. Likewise chatbot can tell which services the organization offer. It also provides status on the end user’s cases, and change passwords.
One knowledge database
More Service are using Google chatbot technology called DialogFlow. It is set up to retrieve information from one common knowledge database. Which is also used for regular self-help articles and information searches.
As a result you can maintain only one knowledge database. And distribute the information in all channels the end user wants to use.
As a matter of fact, you don’t have to work in another way to provide a chatbot. And deliver a range of useful services to end users – now.
Chatbot services
When ordering, the chatbot takes the information from the order forms. And collects the necessary information through questions for the end user to answer.
Likewise, in error reporting, the chatbot ask a few questions. And the end user then describes the error or the request for support.
Information about services only requires that you define the services offered. Do that in the service catalogue with corresponding description of the services.
The chatbot provide status of your cases is through a flexible search in the incidents.
Make password change / reset in a secure way.
Search for useful information or self-help articles in natural language. With the chatbot looking up for answer in the knowledge database. And if at some point it is not able to respond, it will offer to pass the end user on to chat with a human colleague. If you want to include chat in your service offerings.
Understanding what the end user wants
More Service use Artificial Intelligence (AI) to understand the end user’s intents. Furher on, it matches the intent with the best available answer. And by that, allowing you to start offering a smart chatbot now.
Easy to use chatbot platform for business
Start 60 days free trial and test how to create a chatbot out of the box.
Build in minutes
Build your custom AI chatbot in minutes. No technical skills needed.
And we have created the best chatbot in the market with the use of AI.
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Create your chatbot
Build intelligent virtual assistants for your websites, facebook pages, and messaging apps.
Intuitive interface
Create your chatbot with ease by moving customizable elements over the scenario. Drag and drop responses and actions to compose the best conversational experience.
Ready-to-use templates
Launch your first chatbot in minutes using industry-oriented templates designed by professionals. Customize the conversation scenario, so it’s suited to your business needs.
Open API
Connect the bot to third-party apps using flexible webhooks and robust API. Get the flexibility and scalability that every developer needs.
Build your first chatbot today
Chatbot is a perfect tool for both automation experts and absolute beginners.
Scale up your customer service
Leave repetitive questions to chatbots. So that your team can focus on questions that need a human touch. Also connect chatbot with live chat for efficient customer service.
Integrate chatbot with your favorite tools
Connect the tools you already know and love using one-click integrations.
Never miss a chance to engage with your customers
Keep your business up and running 24/7/365.
Get the most out of AI chatbot
Create a bot that automates conversations in your marketing and sales funnel. Engage and convert visitors, and help your customers..
Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!
Contact us for a non-binding chatbot offer
Frequently asked questions for Chatbot?
What are chatbot used for ?
A chatbot is a software application used to conduct an on-line chat conversation. Either via text or text-to-speech. Instead of providing direct contact with a live human agent. Designed to simulate the way a human would behave as a conversational partner. Chatbot systems then need continuous tuning and testing. Many in remain unable to converse or pass the industry standard Turing test. Michael Mauldi coined the term “ChatterBot” to describe these conversational programs.
Dialog systems use chatbots for various purposes. Including customer service, request routing, or for information gathering. Some chatbot applications use extensive word-classification processes, Natural Language processors, and sophisticated AI. Others only scan for general keywords. And generate responses using common phrases obtained from an associated library or database.
How to build a chatbot ?
The chatbots today use artificial intelligence to learn the language and the questions. And how to fill this solutions with information is the most difficult part.
In More Service we have integrated the chatbot with the service desk. And agents (technicians) add information to the knowledge base through normal daily work. And the chatbot becomes more intelligent every time the agent adds information.
More Service also has an open API. This allows the customers to link different sources of information to the solution.
How to maintain the chatbot
You have to define a strategi on how to use this solutions.
It is important to understand that the chatbot cannot answer all questions. You have to define what areas the solution should be able to support.
It must be clear what a chatbot can do, and it must do well. That is why it was important for us in More Service to define some tasks to execute. With the customer in focus, we based it on 6 so-called user stories.
A chatbot should have restrictions. Otherwise, one would have spent far too much time filling it with content that was little or not used. When facing its limitations, it is important that the end user is still taken care of in the best possible way. This is best done by asking if end user want to continue and dialogue with a human colleague.
Many build a solution with their own knowledge database on the side of other daily work. Then experience the challenge to fill it with content. And you can end up with a hype, and not the valuable resource it should be.
In More Service, the chatbot connects to the sentral knowledge database. And agents expand the knowledge database through daily work in the service desk. By that expanding the knowledge level of the chatbot through the normal daily work. And continuously improving the offered automated self services.