More Service offers a long list of plugins and an open REST API that makes it easy to integrate with external applications.
Customers of a modern Service Desk system expect the possibility of automation. With our integrations you can save time and increase productivity.
Below you will find an overview of some of the integration options.
We also provide technical information at the More Service Docs website.
Information can be exchanged between More Service and Sharefile.
Remote control of the user’s PC can be started straight from the case.
Lync/Skype for Business
Chat, Start meeting or take over the desktop of the end user directly from a case.
Automatically look up More Service as you take your phone. More Service will display information about the caller as well as all active cases and history.
Transferring your items to the calendar in Outlook. In the calendar you can also write logs, record time and change the status of the case.
3rd part systems
Exchanges information between ERP or other subject system from More Service. Our open API makes it very easy to perform this type of integration.
More Service can receive messages from all monitoring tools. In the More Service Agent Portal you can see what the message is, create a case and assign it to an agent. Lookup against Systemkart / CMDB is possible and then gives you more information about what the message entails for the company. If you have to notify users, you can create operational messages directly from Systemkart / CMDB and thus notify the end users via e-mail, More Service Portal or RSS feed.
More Service Remote API
Live connection to your Active Directory that retrieves updated information about your users. Examples here are the department, position, roles, hardware, team membership, email and phone number. Ensures that you always have the latest data recorded on the user with you. Also allows you to set a new password for the user directly from the Agent Portal. This saves a lot of time so that the matter can be resolved in a sweep.