Reports are valuable to the business. It’s all about visualizing the progress of your organization and providing you with the best possible data to make informed decisions. More Service has a powerful tool that can achieve this. It provides a complete selection of reports with an associated dashboard.
Why focus on reports?
More Service Report
You can also group and run drill-down. In this way, analysis can be done directly on real data here and now. This can reveal trends at an early stage and issues are prevented easily .
Predefined in More Service you will find:
- Help desk statistics
- Time Consumption
- SLA on cases
- SLA on services
- Overview of cases
- Root cause
- Data Dump (Excel Export)
They can all be exported to Excel format for further processing.
The More Service API can also be used to export data to other reporting tools such as Power Pivot.