It is human to fail. Adverse events happen the best.
Be Sure: Mistakes, failures, misunderstandings, oblivions, and other small and major annoyances happens all the time.
No matter what happens, you don’t have to create any drama about an unwanted event.
The point is not that there has been a nonconformity, but that the nonconformity is registered, followed up and resolved predictably.
How to prevent an unwanted event from becoming a crisis
Are you also exposed to unwanted events? Yes of course. They happen all the time.
Your job is to prevent an unwanted event from escalating into a crisis.
You can avoid this by handling it properly. How do you handle the event? Do you ignore it? Or don’t you have any predictable ways to tackle it?
Make smart decisions!
Use a Service Desk solution and record any nonconformities and unwanted events. All problems are immediately put into “trails”, where you can see who is responsible and how far the case has come.
Never more things that are forgotten, missed or not dealt with properly!
Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!