We give you the tips you need for a successful service desk implementation. This will increase the efficiency of your business.
Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!

Gunn Garvik
My experience
Successful implementation of a Service desk
- Choose a Service desk system that suits your organization, is flexible and can be expanded with multiple departments.
- Choose a system that has the most automated work processes possible, this will allow faster deployment in the department.
- Prepare a good project plan with deadlines for milestones with set dates, which the department has agreed on prior to start-up, where there is no room for deferral.
- Start by setting up single sign-on for case managers and automatically registering cases to dispatcher or team in the Service desk.
- Take small steps within the ITIL framework in the beginning. Apply classification of issues such as incident, service, and access
- Prepare a Service Manual for the Service desk system. The Service desk department manager must agree on how the working method of case management should be in the system.
- Run an acceptance test of the Service desk system, and a knowledge test with the individual case manager before starting up.
This will secure a successful Implementation of service desk.
Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!