Who benefits from a service desk system?

Which industries can streamline their businesses by utilizing a Service Desk system? Various industries are ...

Why use a service desk system?

More satisfied customers and colleagues Increase productivity in the department Complete overview of all tasks ...

Secure cooperation and information flow when working at home

Many departments find that cooperation and information flow work well when they sit physically together ...

How to manage knowledge in a service desk

For most organizations, knowledge is the most important resource. But what happens if colleagues are ...

Help desk vs service desk – what’s the difference?

Help desk vs service? What is the correct concept name? A help desk or service ...