Service as a competitive advantage

Service as the edge, illustration

In a world where products, prices, warranties and delivery terms are becoming more and more similar, there is one factor you can influence, so that customers choose you over your competitors, namely the service you provide. One servicedesk helps you do just that.

Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!

 

A good servicedesk makes life easier for all kinds of businesses, and is used for everything from IT support to canteen services. By having one point of contact where you gather everything from complaints to requests for support, you can save time, money and headaches. At the same time, it’s always important to make sure users or customers get the help they need quickly, which is a good digital servicedesk is designed to do.

That does not mean that getting started with one is completely without challenges servicedesk. There are a lot of good ones to choose from, which makes it difficult to know which solution you should go for. That’s why we’ve created this quick overview of the three most important moments you should think about in search of the right tool:

Flexibility

Flexibility is probably the most important point, in isolation. There are several reasons for this, not least that the framework conditions in all kinds of businesses are constantly subject to change. New technology, new customer groups and new needs are coming at a great pace, and it’s hard to say for sure what tomorrow will bring.

This is also relevant to servicedesk-tool. A system primarily designed to receive inquiries for IT support will not necessarily be tailored for cross-departmental interaction, towards new types of service inquiries, or out to customers.

At the same time, you shouldn’t be overloaded with functionality you don’t need. Therefore, look for a system that is flexible enough to scale up and down as needed. If all you need today is a simple helpdesksolution, perhaps with built-in chat functionality, you should make sure that you can later expand the system to meet expanded needs.

By choosing a tool that can be used across departments and that can meet all functionality requirements, you will also be prepared for the changes that are coming – and you will not have to start a new process to find and implement yet another new tool later. Thus, flexibility saves you time and worries both now and in the future.

Integrations

In the extension of flexibility comes the possibility of integrations. When many companies today juggle a large portfolio of digital tools, it is more important than ever that different systems talk together. It will never be a good feeling if employees suddenly have to stop using their favorite tool because it is not compatible with “something new”.

Therefore, it is very important that you have an overview of the tools you are already using before purchasing a new one servicedesk-tool. With such an overview in place, you want to know what is important for you to be able to integrate towards the solution.

Do you primarily use Sharepoint for internal communication? Does in-house interaction take place to a large extent via Skype for business? Is the Outlook Calendar the most important tool for everyday employees?

When you know what matters most to you, you are well equipped to find a solution that can be integrated directly with what you already use, thus becoming a natural extension of today’s workflow. What will the needs be in the future? It is important to choose one servicedesk which also easily addresses future integration needs. However, make sure that the system you choose maintains and maintains implemented integrations and customizations for later upgrades, otherwise excessive frustrating duplication has occurred.

Painless implementation

In the extension of flexibility comes the possibility of integrations. When many companies today juggle a large portfolio of digital tools, it is more important than ever that different systems talk together. It will never be a good feeling if employees suddenly have to stop using their favorite tool because it is not compatible with “something new”.

Therefore, it is very important that you have an overview of the tools you are already using before purchasing a new one servicedesk-tool. With such an overview in place, you want to know what is important for you to be able to integrate towards the solution.

Do you primarily use Sharepoint for internal communication? Does in-house interaction take place to a large extent via Skype for business? Is the Outlook Calendar the most important tool for everyday employees?

When you know what matters most to you, you are well equipped to find a solution that can be integrated directly with what you already use, thus becoming a natural extension of today’s workflow. What will the needs be in the future? It is important to choose one servicedesk which also easily addresses future integration needs. However, make sure that the system you choose maintains and maintains implemented integrations and customizations for later upgrades, otherwise excessive frustrating duplication has occurred.

More Service

More Service is an ITIL based servicedesk with dynamic features that make it suitable for both large and small organizations.

Easy interaction with end users

More Service has a chatbot where users can find find solutions. If no solutions are found, the system will switch to chat with support personnel. The solution also has a smart search function for documentation and FAQ.

More Service can receive and send info to social media and email, such More Service becomes a central communication channel for all sources.

Tailor your work surface

Designed for flexibility and scalability. The solution works right out of the box and can be customized with your preferences. Customize workflow, display window and templates exactly as you want them. More Service has the flexibility to adapt to your support needs

Make smart decisions with your support

With a powerful reporting engine and pre-defined reports, you can measure and improve your customer service. You will find out how satisfied your customers are and you can analyze the organization’s delivery. More Service is a bit like wearing glasses for the first time. Suddenly everything becomes much sharper.

Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!