More Service
Service Desk
A Service Desk solution for the future that contributes to increased productivity.
More Service is a intelligent, flexible, collaborative ITSM solution built for rapid service delivery.
More Service
What challenges does a Service Desk solution solve?
Inquiries come from many channels: Email, Dialog, Phone, Chat, Social media etc
The inquiries often lead to a task to be performed.
The challenges are that all these inquiries and tasks are unstructured and it is sometimes also poorly defined who is responsible for the tasks. It becomes difficult to prioritize what is most important and this quickly leads to certain tasks falling between “2 chairs” and being forgotten.
This leads to poor productivity and poor quality of response time and the performance of tasks.
How can a Service Desk solve these challenges?
With More Service Service Sesk, you get all inquiries in a structured way into a Service Sesk system.
You get all the tasks established in a structured way in More Service, where the tasks are given priority and responsible resources. This allows you to move from an unstructured to a structured method of handling your inquiries and tasks.
Which leads to a significant improvement in productivity and the quality of handling inquiries and tasks is greatly improved. Which means that you deliver better customer service whether the customer is an external customer or an internal employee.
10 questions you should ask yourself in relation to checking out if you need More Service:
- Do you want to work more proactively and innovatively?
- Do some tasks fall between two chairs?
- Do you need control over your own and others’ tasks in your department?
- Do you want to increase your and your employees’ productivity?
- Do you want a Service Sesk with an intuitive and simple work surface?
- Do you want to provide increased service to your customers with minimal effort?
- Do you prefer a Service Desk that has been thoroughly tested in the market since 2005?
- Do you want a Service Desk that is flexible and can be used across departments?
- Want a tool that makes the complicated easy?
- Does it seem tempting to be able to set up and use a service desk in a matter of minutes?
Simple to use Service Desk
More Service has a number of seamless features and solutions that can be used together or for themselves. This way, The solution can grow with your company. From a easy ticketing system to a full scale Enterprise Service Desk.
A Service Desk should be something more than just a collection of features, it should assist you in providing better service with minimal effort.
The Intelligent Service Desk
Everything in the solution is connected.
When you start to register a incident, More Service automatically search in the knowledge base and present the solution for the agent. When the Agent register a new incident and has found a great solution, the agent can save the solution directly to the knowledge base. In this way, the knowledge database is constructed through the daily operational tasks.
All the information in the knowledge base are presented in FAQ, to the end customers, user portal, in the chatbot as well as in the agent portal.
In this way the solution handle the information in different channels in a intelligent way.
The CMDB work in the same intelligent way.
All the incidents, the knowledge articles etc. are connected to the CMDB CI´s.
The CMDB is searchable across all objects (CIs), and it is easy to change the angle of view.
For example, select customer, and see what systems, services and networks the customer uses. Select system that has failed and create operation message directly from object (CI). The operating message can be sent via e-mail and posted as info on the More Service Portal.
Everything is interconnected in an intelligent way that provides a more efficient, user-friendly and more productive way of working
Deliver exceptional IT service, fast
Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with our Service Desk’s intuitive, codeless setup and configuration.
Resolve issues fast as an integrated team
Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Take advantage of deep integrations with the More Service modules , lallow for a seamless experience so teams collaborate quickly and easily.
Here is some reasons to get started:
- An effective Service Desk for handling all types of customer incidents.
- Easy prioritization and resolution of customer incidents gives you control over all of your cases and the department’s cases.
- Puts all of your customer support interactions in one place.
- Communication is seamless, personal and efficient – meaning more productive agents and satisfied customers.
- More Service can be used for IT, HR, Facility Management, simply for all businesses that need to respond to incidents from customers, suppliers and employees.
- Work processes are based on “best practices” for resolving inquiries.
- All features and functionality has been pre-configured and works right out of the box.
- More Service supports ITIL4 processes
- An intelligent Service Desk
Give yourself the ability to give more service
Here is some reasons to get started:
- An effective Service Desk for handling all types of customer incidents.
- Easy prioritization and resolution of customer incidents gives you control over all of your cases and the department’s cases.
- Puts all of your customer support interactions in one place.
- Communication is seamless, personal and efficient – meaning more productive agents and satisfied customers.
- More Service can be used for IT, HR, Facility Management, simply for all businesses that need to respond to incidents from customers, suppliers and employees.
- Work processes are based on “best practices” for resolving inquiries.
- All features and functionality has been pre-configured and works right out of the box.
- More Service supports ITIL4 processes
Easy Service Desk implementation
More Service was launched in 2005 and has been developed as a cloud-based SAAS solution from the start. Now we have launched the market’s first Enterprise Service Desk solution that can be implemented with one click! We want to share our amazing solution, and help businesses globally, to increase their capacity to give more service and improve their productivity.
We have worked for several years to make it even easier to implement More Service. Now we have launched More Service Basic, which means that you as a customer can within 1 minute establish your Service Desk from our website and test the solution for free for 60 days.
There are currently ower 200,000 users of the solution and with More Service Basic we are now launching the solution internationally. The solution is available today in English and Norwegian versions.
You can get started on your own with a fully ITIL based service desk in 1 minute.
Not only is the solution easy to implement. More Service is so fast, efficient and easy to use that it generates energy and enthusiasm in the everyday lives of the case managers (agents) and customers.
What are you waiting for! Get started here and use your new service desk for free for 60 days.
Register today, and try out our Service Desk for 60 days! It's free and with absolutely no obligations!
Our Service Desk has features, solutions and systemized features such as:
- Access Management
- Request Fulfillment
- Incident Management
- Problem Management
- Change Management
- Knowledge Management
- Service Level Management
- Service Catalog Management
- Service Asset & Configuration Management
- Service Validation & Testing
- Release & Deployment Management
- IT Service Continuity Management
